Surprise Auto Repair

Mon - Fri: 7:30 AM - 5:00 PM

Thunderbird Automotive of Surprise - Verified Customer Reviews from SureCritic

5

Best place to service your vehicle!!! Thank you Brent, Tommy, and the team for fast service, fare prices, and expert work. Car drives like new again :)

5

OH MY GASH! In all this time I have never written a review to Thunderbird. My mother before had been using Thunderbird for a few years, I figure from shortly after they opened. I have been going to Thunderbird sense 1987. They have saved me money, a lot of money. Thru preventative maintenance, advise when asked, and only doing work that is needed. They know me as a customer, understand my needs of not doing un-necessary work, but because I enjoy not breaking down. My present Truck is about 17 yrs old. I have been told by everyone "what a great truck, it never breaks down". WRONG, I always ask they to check it over for ware and tare. Most of the time they find things that will need attention, but I have time. When I can I take care of it. Bushings ware out, fix before it breaks, much cheaper. On the other hand my last truck had 10,000 miles, and burped occasionally. They thought they knew what was wrong, but to fix it they would be very expensive. They suggested if it gets bad they will take care of it, 100,000 miles later, it was still the same. I never fixed it. I have always been happy with them, if something they did was not right they fixed it, it happens, at no extra charge. The only time I can think of is a part that they bought was a bad part.

5

Nice place great work fair prices.

5

This is a great shop. Recently, I had taken one of my vehicles to Payson on a camping trip. While going up and down the mountains, smoke started billowing from under the vehicle. I took it to a local shop called Coyote Auto and RV in Payson and they said that my transmission probably went out and that I'm probably looking at a $2000 repair job. (Even though I was able to drive my vehicle for several miles to bring it to their shop? Hmmm?). Anyway, to be safe and avoid possible further repairs I had my vehicle towed by AAA back down the mountain to Thunderbird Automotive Service whom I found on Mark Salem's website. I spoke with Gary who informed me upfront of the diagnostic fee, which I believe was $75.00. They kept my vehicle for a day and half which tells me they went through it thoroughly, and then I spoke with Tom who came back and said that they couldn't find anything wrong. I asked what I owed and he said "Don't worry about it. Since we couldn't find anything wrong, I'm not going to charge you. Just bring your vehicle back when something needs to be done and I'll take your money then." They immediately won my business there. You can be sure I will be taking both my vehicles to this shop for future repairs. Not only that, I've since recommended family and friends to take their vehicles here as well. In fact, I recently referred my in-laws here for a second opinion after they received an $1800.00 quote from Fletchers Tire and Auto Serivce. Thunderbird Automotive came back with a $900.00 repair quote and stated that some of the repairs that Fletchers said were needed were not needed. Not only that, they shuttled them home, so they would not have to wait around at their shop all day while they repairs were done. It's hard to find a good, honest auto shop these days. Now that I've found one I'll continue to give them my business until they give me a reason not to.

5

Just a quick update, I was in last week (August 2013) with one of our cars that is 18 years old. Once again Thunderbird Automotive was patient and professional with me as I chose repairs that helped meet my needs for that particular automobile. This is clearly a business that knows customer satisfaction is the key to success.

5

very trustworthy

5

simply put they gave me quality service fair price. I went to other auto repairs places . they always try to find other problems that are not there. thunderbird automotive find the problem correctly gives you great customer service

5

Excellent service .. I will continue to have my vehicles serviced at Thunderbird Auto. Tom and Bryn are the BEST!

5

Are you tired of being ripped off by Auto repairs services for high prices, things that don't need to be done. Then I have the perfect place for you. Thunderbird Automotive Service & Repair is very honest and will never sell you something you don't need. I highly recommend them to all my family and friends. They were BBB 2004 Business Ethics Awards Winners.The store manager is Bryn Dytri. Tell them Jay sent you. You won't be sorry. You never take your auto to any one else. They will even give you and ride to home or work and pick you up when your car is done at no charge. They are the best.

5

This is probably the cleanest automotive place I have been to. The waiting room is very small, but they have magazines and a working TV.The service is friendly, professional, and HONEST! They don't try to con you for services you don't need. You can tell this business has integrity and they are proud of it. Auto repairs aren't cheap, but this place is less expensive than a Dealership.

If You Are Using A Screen Reader And Are Having Problems Using This Website, please call Thunderbird Automotive (623) 882-8990 For Assistance.